Zoom is a renowned video conferencing app designed for business usage. The app was founded in 2011 and was launched two years later.
Over the years, Zoom has remained profitable and popular. The number of users and downloads of Zoom took off drastically after the pandemic. People throughout the globe use this app to stay in touch with each other.
By May 2022, Zoom had more than 1.3 billion unique global visitors. Zoom became one of the most popular mobile apps for video conferencing, with more than 36.5 million downloads in the Asia-Pacific region. Zoom has greatly impacted real-life and offline activities.
Keep reading to learn the data and statistics on this video conferencing app.
Zoom Key Statistics
The Zoom app has been around for so many years, but it was in 2020 that it really took off. With people confined to their homes, Zoom helped them stay in touch with each other. Slowly, the app became a central part of our daily lives.
Lately, people have started choosing Zoom over other video conferencing apps because it offers easy access. By May 2020, the app saw over 200 million daily meeting participants. Over time, this figure increased to 300 million. But with the world returning to its usual state, Zoom has lost a bit of its shine.
Zoom planned to offer different services to stay relevant in the market. In May 2022, Zoom acquired Solvvy, which sells automation and conversational AI packages to customer support teams.
- In 2021, Zoom was reported to have generated $4 billion in revenue. It’s a 53% YoY increase.
- During the pandemic, Zoom became the fastest-growing app, with meeting participants increasing by 2900%.
- As of 2021, Zoom has 191,000 enterprise customers.
- During the pandemic, Zoom’s valuation has increased to $100 billion. It’s a 383% increase in its value since 2020.
Zoom Overview
- Launch Date: 15 January 2013
- Headquarters: San Jose, California
- People: Eric Yuan
- Company Type: Public
- Industry: Video Communications
Zoom Revenue
Over the past few years, Zoom’s revenue has rapidly increased. According to reports, Zoom bought $1.021 billion in the latest quarter. Since April 2017, Zoom has reported a quarterly increase in every quarter.
Zoom Annual Revenue 2018 to 2022 ($bn)
| Year | Revenue ($bn) |
| 2018 | 0.33 |
| 2019 | 0.62 |
| 2020 | 2.6 |
| 2021 | 4.09 |
| 2022 | 4.39 |
Zoom’s quarterly revenue has grown by 600% in the last two years. Here’s a table showing Zoom’s quarterly growth since April 2017.
| Date | Quarterly Revenue ($mm) |
| April 2017 | 27 |
| July 2017 | 33 |
| October 2017 | 41 |
| January 2018 | 51 |
| April 2018 | 60 |
| July 2018 | 75 |
| October 2018 | 90 |
| January 2019 | 106 |
| April 2019 | 122 |
| July 2019 | 146 |
| October 2019 | 167 |
| January 2020 | 188 |
| April 2020 | 328 |
| July 2020 | 664 |
| October 2020 | 777 |
| January 2021 | 882 |
| April 2021 | 956 |
| July 2021 | 1.021 bn |
| October 2021 | na |
Zoom Profit
For the last four years, Zoom has remained profitable. Its net income has increased each year, making more than $1 billion in 2021.
Zoom Annual Net Income 2018 to 2021 ($mm)
| Year | Profit ($mm) |
| 2018 | 7 |
| 2019 | 21 |
| 2020 | 671 |
| 2021 | 1060 |
Zoom Business Customers
In 2021, Zoom had more than 200,000 business customers. The app disclosed the number of paying customers with more than 10 employees as a key business metric in 2021.
Almost 64% of Zoom’s revenue comes from customers with 10 or more employees.
Zoom Annual Business Customers 2019 t0 2021
| Year | Business Customers |
| 2019 | 82,400 |
| 2020 | 470,100 |
| 2021 | 191,000 |
Zoom has over 2000 business customers contributing to over $100,000 yearly. Since July 2020, the number of such business customers has increased by 131%. Furthermore, Zoom has added 634 new large business clients.
As of 2021, more than 22% of Zoom’s quarterly revenue was from businesses that contribute more than $100,000 each year.
Zoom Daily Meeting Participants
During the pandemic, Zoom revealed that daily meetings have increased to over 350 million. But the data has not been updated since December 2020.
Zoom Daily Meeting Participants 2019 to 2020 (mm)
| Date | Daily Meeting Participants (mm) |
| March 2019 | 10 |
| March 2020 | 200 |
| April 2020 | 300 |
| December 2020 | 350 |
Zoom Phone Users
Zoom Phone was started in 2019 as a cloud phone system. It was made available for customers as an extension to the original Zoom platform.
In less than three years, Zoom has sold over 2 million Zoom Phone seats in 47 countries. Since January 2021, the Zoom Phone user base has doubled, adding more than 1 million new seats.
Zoom Phone Customers
More than 18000 Zoom Phone customers have at least 10 employees. Out of which 26 companies have over 10000 paid seats. Over the years, the number of paying customers has increased by 70%.
Zoom Phone Customers Since 2020
| Date | Number of Zoom Phone Customers (with 10+ employees) |
| January 2020 | 2,900 |
| July 2020 | 5,800 |
| January 2021 | 10,700 |
| July 2021 | 18,100 |
Zoom App Marketplace Apps and Integrations
In 2018, Zoom launched the Zoom App Marketplace. It includes native and third-party integrations to offer a better video conferencing experience to the people.
As of July 2021. Zoom App Marketplace has more than 1500 apps. Till now, Zoom App Marketplace has had more than 6 million app installs.
Zoom App Age Demographics
Most of the Zoom users are young. Users under 35 years old use the Zoom Cloud Meetings app.
Zoom Age Demographics (%)
| Age Group | Share of People (%) |
| 18-24 | 27% |
| 25-34 | 23%< |
| 35-49 | 22%< |
| 50-64 | 19%< |
| 65+ | 10%< |
Zoom FAQ
Ques 1: In Q2 2022, how many times was Zoom downloaded?
Ans: Zoom has been downloaded over 300 million times in the single quarter of 2022.
Ques 2: What number of schools use Zoom?
Ans: More than 90,000 schools have reported using Zoom during the pandemic.
Ques 3: How many webinars were hosted on Zoom?
Ans: As of 2020, more than 45 billion webinars were hosted on Zoom.
